Himalayan Gems and Jewelry offers exchange and return policy for all its items. If you purchased an item and you think you are not satisfied with it for any reason, you can return it to us for an exchange with another item, or a full refund. You should contact us immediately after you receive your shipment and inform us about your intention to return, and the reason behind it for our records. The item/s MUST be returned to us within 10 days from the date of purchase. Items returned later than 10 days are subject to be rejected for refund or exchange. Returned items must be 100% damage free, complete, contain ALL original boxes and packing materials, accessories and documentation provided by Himalayan Gems and Jewelry. The customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment against loss and damage. Please use a carrier that can provide you with proof of delivery for your protection. Himalayan Gems and Jewelry has the right to inspect the item returned for any damages, which may have been caused while in possession of the buyer. Such items will be exempted from any refund or exchange.